CyberRey partners with organizations to reduce cyber risk and build lasting digital resilience.
Penguin Solutions delivers expert-led support services for the Stratus ztC Endurance platform — combining proactive 24/7/365 system monitoring, remote resolution, predictive health management, and comprehensive OS support to ensure continuous availability and peak performance for mission-critical applications.
The highest tier of Penguin Solutions support — providing top-priority critical situation management, a formal Uptime Guarantee, full OS support including root cause analysis, emergency onsite response, vendor collaboration on complex multi-party issues, and engineer response to critical calls within minutes, 24/7/365.
A comprehensive support plan that provides around-the-clock system monitoring, engineer response to critical calls within two hours, remote monitoring and troubleshooting, Stratus AUL - Smart Exchange software subscription, and Advanced Parts Exchange — designed for organisations that require high availability without the full premium of Total Assurance.
Penguin Solutions engineers monitor customer systems remotely 24/7/365 via the secure global Stratus ASN — using data from the Stratus AUL - Smart Exchange to continuously track over 500 system elements, identify potential faults, and proactively dispatch replacement parts the following business day before a failure causes disruption.
In-depth diagnostic capabilities that identify and permanently resolve the underlying causes of hardware, software, and OS issues — including vmRC, a service exclusive to Penguin Solutions that provides root cause determination for Red Hat and Microsoft Windows guest operating systems, preventing the same issues from recurring.
Penguin Solutions is a global technology company with more than four decades of availability expertise, purpose-built for organisations that operate mission-critical applications where downtime is not an option. Its Support Services for the Stratus ztC Endurance platform represent the most comprehensive availability assurance offering in the market — combining the platform's built-in intelligent fault tolerance with a global network of expert support engineers, proactive health monitoring, and a cloud-based services infrastructure that resolves over 99% of issues remotely. Penguin Solutions operates as the single point of accountability for complex, interrelated hardware, software, and connectivity issues — eliminating the vendor finger-pointing that complicates traditional support engagements. Support engineers carry an average tenure of more than 18 years, and service calls are answered 24/7 by a live person, not an automated system. Penguin Solutions holds Microsoft Gold Certified Partner status and collaborates with Red Hat and VMware to deliver full OS-level root cause analysis — covering Windows Server, Red Hat Enterprise Linux, and VMware vSphere operating environments. The platform they support, Stratus ztC Endurance, delivers seven nines (99.99999%) availability through intelligent predictive fault tolerance and the Stratus Automated Uptime Layer with Smart Exchange software, which continuously monitors more than 500 system elements in real time.
